1. Introduction

At Luxury Business Design, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, contact us, or use our services.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We may collect and process the following types of personal data:

• Identity Data – name, title, and business name (if applicable)

• Contact Data – email address, phone number, billing and site address

• Project Data – information you provide regarding your renovation project, preferences, and property details

• Marketing Data – your preferences in receiving marketing from us

• Technical Data – IP address, browser type, time zone setting, operating system, and other technology on the devices you use to access our website

3. How We Use Your Information

We use your personal data to:

• Provide our services to you, including consultations and project delivery

• Communicate with you about your project

• Process payments and manage invoicing

• Respond to enquiries and provide customer support

• Improve our website, services, and marketing

• Comply with legal or regulatory obligations

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contract – to perform our obligations under a contract with you

• Consent – where you have given us clear permission (e.g. marketing communications)

• Legal obligation – for compliance with legal requirements

• Legitimate interests – for business operations and improving customer experience

5. Marketing and Communications

If you opt in, we may send you updates about our services, design inspiration, or offers. You can opt out of marketing at any time by clicking the unsubscribe link in our emails or contacting us directly.

6. Sharing Your Information

We do not sell or share your data with third parties for marketing. We may share your data with:

• Trusted subcontractors or suppliers involved in your project

• Service providers (e.g. payment processors, IT support)

• Legal or regulatory authorities if required by law

All third parties are required to respect the confidentiality of your data and comply with data protection laws.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being lost, used, accessed, altered, or disclosed in an unauthorised way. Access to your data is restricted to those who need it for business purposes.

8. How Long We Keep Your Data

We retain your data only as long as necessary to fulfil the purposes for which it was collected, including legal or accounting obligations. Typically, this is for 7 years after completion of a project.

9. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (where legally permissible)

• Object to or restrict how we process your data

• Withdraw your consent at any time (where consent is the basis for processing)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

You can contact the ICO at www.ico.org.uk.

10. Cookies

Our website uses cookies to enhance your experience. You can manage your cookie preferences through your browser settings. For more detail, please see our separate [Cookie Policy].